BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID: 19071
Employment Type: Full Time
Job Category: Vending Management
Work Location: Chicago, IL - Near O'Hare Airport and East Side
BRIEF POSITION SUMMARY
The Vendor Managed Inventory (VMI) Specialist ensures customer satisfaction through solutions by providing on-site customer service support including:
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Order replenishment
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Product put away
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Lean (6S) practices
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Maintaining solutions equipment
This role partners with sales and business development teams to drive incremental revenue and growth through solutions.
DUTIES AND RESPONSIBILITIES
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Drive MSC customer loyalty through the support and promotion of solutions
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Support and collaborate with MSC customer solutions and sales associates through execution of the CARE program
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CARE is defined as Clean, Arrange, Relationships, Exceed Expectations
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Maintain 6S appearance of all solutions equipment
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Log daily activity in SFDC (Salesforce)
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Ensure appropriate stock levels (min/max) are maintained
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Unpack, receive, and put away product at all solution points of use
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Connect with customer contacts to ensure retention of solution
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Drive product expansion through spot buy and incremental solution growth
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Lead focus on 100% safety compliance for the VMI Specialist team
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Repair and maintain vending solution equipment to company standards
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Recommend opportunities for Solutions/Spot Buy Growth to Sales Associate and Sales Management, and document in SFDC
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Support shared profitability improvement goals and objectives within assigned accounts
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Maintain knowledge of all inventory management solutions
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Establish productive, professional relationships with key personnel in assigned customers
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Maintain high customer satisfaction ratings that meet company standards
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Utilize routing software tools to adhere to planned schedule and document daily activities
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Maintain daily timekeeping using MSC-approved time management applications
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Foster the MSC Culture within the department and company to ensure fulfillment of MSC's vision and unity of purpose
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Participate in special projects and perform additional duties as required
EDUCATION AND EXPERIENCE
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High School Diploma or equivalent required
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Inventory Management or Customer Service experience preferred
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Relevant military experience a plus
SKILLS
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Excellent customer service skills required
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Strong verbal and written communication skills required
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Proficiency in Microsoft Office applications required
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Strong time management and organizational skills required
OTHER REQUIREMENTS
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Valid driver's license required
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Position requires over 80% of daily travel within assigned territory
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Occasional overnight travel required
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Ability to lift up to 50 lbs. required
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Must be able to consistently walk, lift, bend, stretch, and stand for long periods of time
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Must adhere to customer safety and PPE (Personal Protective Equipment) protocols
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This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI)
Compensation starting at $19-20/ hour dependent on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate?s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
WHY MSC?
People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
