MSC CAREER PORTAL

BRIEF POSITION SUMMARY:

As part of the GO Team, this associate will focus efforts on Implementation of new Large Account/In-Plant programs, training new and existing In-Plant associates, and perform special projects in support of the success of the Large Account program and company success. Go Team Project is defined as incremental revenue of $750k or more with multiple solutions implemented at the customer site. This associate will travel to customer locations as part of the GO Team.

DUTIES and RESPONSIBILITIES:

• Supports new account implementation with focus on transactional go-live
• Supports BNA process
• Trains GO Team In-Plant associates in the general day to day responsibility including training with systems, solutions, product, and process
• Communicates with customer and local sales owner on overall strategy
• Strong understanding of MSC's business systems, Vending, VMI, In-Plant SOPs
• Ability to cross refence and source complex data lists accurately
• Ability to problem solve and ensure customer resolution
• Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available
• Closely connected with Project Management team to follow overall implementation strategy to maximize time to money
• Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention.
• Works closely with vendors to produce quotes, expedite orders, locate sources for products, and arrange product training.
• Supports outside sales representatives in various branch activities.
• Resolves more complex credit and collections issues to enhance customer service.
• Ability to learn and work fluently within our customer's operating system or third-party software.
• Implements and maintains an MSC VMI, Vending, or CMI program in customer location to enhance revenue generation.
• Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information.
• Represents MSC in conjunction with local sales owners at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

EDUCATION and EXPERIENCE:

• Associate's Degree or the equivalent experience is required
• Minimum of three years inbound/outbound telephone sales, outside sales, or customer service experience required preferably in the industrial or manufacturing segments.
• Minimum two years in-depth knowledge of supply chain solutions such as - Vending, vendor managed inventory, storeroom management and cross reference experience is required.
• Minimum two years' experience working with standard operating procedures (SOPs) required.
• Industry experience required

SKILLS:

• In depth knowledge and tactical use of the AS400 or like MSC business systems are required
• Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
• Excellent problem-solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent verbal and written communications skills are required.
• Working Industrial knowledge preferred.
• Proficient in Microsoft Excel

OTHER REQUIREMENTS:

• Overnight airline travel is required 75%-80% based on project scope
• A valid driver's license is required.
• Ability to lift items of up to 50 pounds required as needed.
• Must adhere to all MSC and customer specific safety requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.
• Must be able to pass customer-specific background demands which may include but are not limited to drug testing, criminal background checks, etc.
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).