BRIEF POSITION SUMMARY:
The GO Team Architect aims to implement MSC's Large Account opportunities within 60 days. Go Team Project is defined as incremental revenue of $750k or more with multiple solutions implemented at the customer site. Through strong interpersonal skills and with limited supervision, the GO Team Architect's primary role is enabling explosive revenue extraction and growth through solution opportunity management. This includes solution discovery, recommendations, signings support and installation oversight. This can include supporting Customer Needs Analysis (B/CNA) agreements and/or complex sales support involving customer C-Suite personnel. The GO Team Architect works closely with the GO Team Site Leader and the customer champion while on-site within the customer's facility to design a program to meet the needs of the customer and achieve MSC's revenue goals.
DUTIES and RESPONSIBILITIES:
- Enables explosive sales growth and extraction by effectively managing new solution opportunities beginning with comprehensive customer discovery through installation oversight.
- Proficient with all MSC/Class C inventory management solutions including vending, VMI, VMI Inclusion, Crib Software, CMI, etc.
- Partners with key stakeholders to ensure customer needs are met through data collection, solutions discovery and building customer relationships to enable explosive sales growth.
- Conducts detailed discovery on customer needs, including data collection, process improvement, price concerns and cost savings resulting in increased signings and expedited installation timelines.
- Continuously works to shorten discovery and recommendation processes (without sacrificing quality) to expedite timelines and speed overall implementations.
- Ensures recommended solutions address specific customer needs
- Provides financial assumptions that support the recommended solution.
- Working with sales partners, focus on obtaining signed agreements in a timely manner.
- Drives proficiencies in additional areas including installations, Break Fix, Post-Install Support, Supply Chain Optimization, and Cancellation support
- Utilizing key tools, technology and related PPE, responsible for required for a safe work environment
- Adheres to service level agreements to consistently deliver best-in-class results
- Coaches and trains internal and external stakeholders (MSC associates, customer associates, etc.)
- Follows all required Salesforce Guidance for Success protocols for project and time management
- Provides feedback to management for continuous process improvement
- Supports designated GO Team team goals and objectives
- Follows all MSC policies and procedures documented in the associate handbook.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
- Participation in special projects and performs additional duties as required
EDUCATION and EXPERIENCE:
- Bachelor's degree in business or the equivalent experience is required
- Minimum three years supporting value-added customer solutions / inventory management programs is required
- Knowledge of MSC-like product lines/services & MSC-related experience is required
- Driver of execution, ability to work through complex situations required
- Experience troubleshooting hardware and/or software preferred
SKILLS:
- Excellent verbal and written communication skills required
- Excellent interpersonal skills required
- Understanding of Challenger selling model
- Organizational & time management skills required
- Problem solving, and situational adaptability skills required
- Computer literacy & proficiency in word processing, spreadsheet & presentation software required.
- Electro/Mechanical aptitude preferred
- Database Software and SQL preferred
OTHER REQUIREMENTS:
- A valid driver's license & the ability to travel 80% including overnight is required.
- Must possess basic knowledge and use of hand and power tools
- Able to perform physical activities such as lifting to approximately 50 lbs.
- Ability to work in various types of industrial environments
- Must be able to pass customer-specific background demands which may include but are not limited to drug testing, criminal background checks, etc.
- This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
- Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.
