BRIEF POSITION SUMMARY:
The Customer Implementations Project Manager II will lead all aspects of large and complex customer implementations from contract through implementation. This role will work to define statement of work, develop project plans, identify risks and mitigation plans, monitor performance, report status, and ensure internal and external customer satisfaction.
DUTIES AND RESPONSIBILITIES
• Works directly with the business, sales team, and customers to implement new business.
• Apply Project Management methodology toward project success.
• Responsible for drafting, maintaining and approval of project documents such as the Statement of Work (SOW), Project Plan, Change Requests Lessons Learned, etc.
• Develops project plans and drives team to adhere to plan.
• Apply lessons learned from previous projects to improve current and future outcomes.
• Manages scope of work, recognizes changes in scope and works to control scope.
• Focuses on deliverables and holds team accountable to do the same.
• Practices Risk Management by identifying, assessing, and mitigating risks to project success.
• Responsible for communication of project status to all stakeholders on a regular basis.
• Ensures established schedule, cost and quality commitments are met.
• Responsible for administration of PMO processes and procedures.
• Works cross-functionally to overcome challenges and solve problems.
• Offers perspective and challenges the status quo to drive higher quality decision making.
• Builds strong relationships with all stakeholders, including the customer.
• Take responsibility for successful product delivery.
• Drives quality control on all implementations while meeting customer expectations.
• Ensures solutions are following company policies and customer requirements.
• Maintains and follows all MSC and PMO standards.
• Participate in the ongoing development of PMO processes.
• Act as an internal consultant, advocate, mentor and change agent. Participates in change management process.
• Maintains confidentiality of necessary information.
JD Template Revision Date 5/2/2024
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required
QUALIFICATIONS
What You Need:
• Bachelor's degree in project management, business, or related field
• PMI-PMP® certification or equivalent required
• 5 years' experience leading large-scale projects required
• Advanced project management skills required
• Independent initiative and proactive nature
• Strong communication and organizational skills required
• Excellent customer service and stakeholder management skills
• Excellent problem solving, critical thinking, and decision-making skills
• Organizational change management / methodology experience
• Advanced skills in Microsoft Office suite, Smartsheet, and Salesforce.
• Demonstrated experience building and maintaining strong relationships with customers
Bonus Points If You Have:
• Master's degree in project management, business, or related field
• Organizational Change Management certification (Ex. Prosci®)
• Experience in a manufacturing environment, supply chain, or inventory management
Other Requirements:
• A valid driver's license may be required.
• Position requires up to 20% travel
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)
• INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
