BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID : 20195
Employment Type : Full Time
Job Category : Customer Service/Support
Work Location : Davidson, NC: Must live within a 50 mile radius of Davidson, NC.
BRIEF POSITION SUMMARY
MSC Industrial Supply, a fortune 1000 company, who has over 75 years of experience, is a leading North American distributor with a team of industry leaders at the helm who are taking the company to the next level. If you are looking for a fast-paced, fun environment with a company that cares about you - then apply to the Product Bid Support Specialist position.
DUTIES and RESPONSIBILITIES
- Provides necessary technical data and support to sales professionals and customers for all cataloged and special-order MRO/Production manufacturing products, regarding form, fit, function, composition and application on complex product lines.
- Supports the strategic bid process including all cross-referencing functions.
- Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day customer service effort.
- Provide technical assistance regarding all of products related to form, fit, function, composition, and application, in response to questions from sales professionals and customers.
- Drive continual bid response improvements with cross-referencing support.
- Responsible for SSG no-quote audit and feedback function on all SSG RFQs not filled by SSG Buyers.
- Maintain open communication with the sales force on the status of RFQ's.
- Adhere to policies and procedures including meeting product tech and bid standards, maintaining specified metrics and service levels, improving quality service, maintaining professional and technical knowledge to accomplishing department goals.
- Provide feedback and recommendations to Product Managers regarding product performance.
- Provides product training to sales professionals, SSG Buyers and others in the organization; teams with Learning & Development on delivery and execution.
- Sourcing of all received SSG samples that could not be immediately identified by SSG buyers.
- Provide printed technical material upon request.
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
- Participation in special projects and performs additional duties as required
- EDUCATION and EXPERIENCE
- High School diploma or the equivalent is required. Associate's Degree is preferred.
- Minimum of five years of experience in purchasing MRO and production manufacturing products, with experience in a specific commodity preferred.
SKILLS
- Excellent written and verbal communication skills required.
- Proficiency in using spread sheet and word processing software (MS Word and Excel) required.
- Must be a self-starter who is capable of working in a fast-paced environment.
- Excellent time management and organizational skills required.
OTHER REQUIREMENTS
- A valid driver's license and the ability to travel occasionally are required.
Compensation starting at $19.62 - $30.83 per hour depending on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.
WHY MSC?
People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
