BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID :21468
Employment Type : Full Time
Job Category : Customer Service/Support
Work Location : Charlotte, NC
BRIEF POSITION SUMMARY:
The Inventory Management Specialists (IMS) are responsible for successfully implementing the various inventory management solutions offered by MSC promoting a best-in-class experience for all stakeholders. This includes driving solutions, installations, data collection, vending machine diagnostics, maintenance and training. This position is expected to enhance sales growth through solutions with a focus on speed to revenue.
DUTIES AND RESPONSIBILITIES
Collaborates with all MSC Sales Teams to enable explosive sales growth through Solutions
Works in conjunction with the Inventory Management Consultant to successfully implement solutions.
Drives proficiencies in the following areas:
Solutions discovery including data collection
Solutions recommendations
Installations
Break Fix (onsite service)
Post Install Support
Supply Chain Optimization
Fiscal responsibility
Cancellation support
Customer training
Maintains a thorough knowledge of all MSC solutions which include but not limited to: bar coded solutions such as CMI and VMI, Vending, Crib Software, etc.
Follows all required customer relationship management software protocols for project and time management
Proficient knowledge with the tools, technology and related PPE is essential for success
Provides feedback to account stakeholders for continuous process improvement
Represents MSC Solutions at branch meetings and foster partnerships with sales associates
Responsible for safely operating and maintaining company assigned vehicle according to the MSC Fleet Policy.
Follows all MSC policies and procedures documented in the associate handbook.
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
Participation in special projects and performs additional duties as required
QUALIFICATIONS
What You Need:
An Associates' Degree or the equivalent relevant experience is required
Experience troubleshooting hardware and/or software required.
Excellent verbal and written communication skills required
Excellent interpersonal skills required
Organizational & time management skills required
Excellent Electro/Mechanical skills required
Critical thinking, Problem solving, and situational adaptability skills required
Computer literacy & proficiency in word processing, spreadsheet & presentation software required.
Bonus Points If You Have:
Minimum two (2) years supporting value-added customer solutions / inventory management programs is preferred
Knowledge of Industrial Distribution, MRO, and/or Metalworking product lines/services is preferred
Minimum of two (2) years of technical experience is preferred
Other Requirements:
A valid driver's license & the ability to travel 80% including overnight is required.
Must possess basic knowledge and use of hand and power tools
Able to perform physical activities such as lifting to approximately 50 lbs
Ability to work in various types of industrial environments
Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.
Must be able to pass Customer specific requirements which may include but are not limited to drug testing, criminal background checks, etc.
This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).
*INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Compensation starting at $51,800 - $65,924 depending on candidate location and experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.
This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.
WHY MSC?
People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.
