MSC CAREER PORTAL

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 18763
Employment Type : Full Time
Job Category : Vending Management
Work Location : San Juan, Puerto Rico. 
NOTE: Candidate must be bilingual in English and Spanish



BRIEF POSITION SUMMARY:
The Inventory Management and Implementation Specialist (IMIS) is responsible for successfully implementing and managing various inventory management solutions offered by MSC, promoting a best-in-class experience for all stakeholders. This includes driving solutions, installations, data collection, vending machine diagnostics, maintenance, training, and managing inventory at customer sites. This position is expected to enhance sales growth through solutions with a focus on speed to revenue and customer retention.

DUTIES AND RESPONSIBILITIES:

• Collaborates with MSC Sales Teams and Inventory Management Consultants to drive explosive sales growth and successfully implement solutions.

• Proficient in solutions discovery, recommendations, installations, onsite service, post-install support, supply chain optimization, fiscal responsibility, cancellation support, and customer training.

• Maintains thorough knowledge of MSC solutions, including bar coded solutions (CMI, VMI), vending, and crib software.

• Follows customer relationship management software protocols for project and time management.

• Provides feedback for continuous process improvement and represents MSC Solutions at branch meetings.

• Ensures appropriate stock levels, unpacks, receives, and puts away products to maintain inventory levels.

• Drives product expansion through spot buys and incremental solution growth.

• Repairs and maintains solution equipment, utilizes routing software, and logs daily account activities.

• Maintains relationships with customer contacts, communicates professionally, and drives MSC customer loyalty.

• Supports and collaborates with MSC customer solutions and sales associates through the CARE program (Clean, Arrange, Relationships, Exceeded Expectations).

• Maintains 6S appearance of solution areas and adheres to safety compliance.

• Stays updated on MSC’s inventory management solutions through continuous improvement and training.

• Maintains high customer satisfaction ratings and daily timekeeping using MSC-approved applications.

• Safely operates and maintains company-assigned vehicle according to the MSC Fleet Policy.

• Follows all MSC policies and procedures and participates in special projects and additional duties as required.

• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

• Participation in special projects and performs additional duties as required.

QUALIFICATIONS
What You Need:

• An associate’s degree or the equivalent relevant experience is required.

• Experience troubleshooting hardware and/or software required.

• Excellent verbal and written communication skills required.

• Excellent interpersonal skills required.

• Organizational & time management skills required.

• Excellent Electro/Mechanical skills required.

• Critical thinking, problem solving, and situational adaptability skills required.

• Computer literacy & proficiency in word processing, spreadsheet & presentation software required.

• Proficient in English and Spanish, with strong written and verbal communication abilities.

• Must possess basic knowledge and use of hand and power tools.

Bonus Points If You Have:

• Minimum two (2) years supporting value-added customer solutions / inventory management programs is preferred.

• Knowledge of Industrial Distribution, MRO, and/or Metalworking product lines/services is preferred.

• Minimum of two (2) years of technical experience is preferred.

• Inventory Management or Customer Service experience preferred.

• Relevant Military experience preferred.

• Proficiency in mobile business applications preferred.

• Strong technical and mechanical aptitude preferred.

Other Requirements:

• A valid driver’s license may be required.

• Position requires up to 70% of travel, including overnight travel required.

• Able to perform physical activities such as lifting approximately 50 lbs.

• Ability to work in various types of industrial environments.

• Must adhere to customer specific requirements such as wearing hardhats, safety glasses, steel toe shoes, etc.

• This position may require access to International Traffic in Arms Regulations Information (ITAR) and/or Controlled Unclassified Information (CUI).

• Demonstrated bilingual proficiency in English and Spanish, with the ability to communicate effectively in both written and verbal forms. Skilled in cross-cultural communication, enabling seamless interaction with various clients, colleagues, and stakeholders. Proven ability to translate and interpret, ensuring accurate and clear communication in business or professional settings.

Compensation starting at $40,000 - $50,000 depending on experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity.  The Company reserves the right to modify the range as market conditions change. 


WHY MSC?

People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.


OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.


You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.


EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.