MSC CAREER PORTAL

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 21901

Employment Type : Full Time

Job Category : Sales

Work Location : Remote

This position is remote

BRIEF POSITION SUMMARY:
The Enterprise Accounts Leader, leads a team in driving profitable sales growth and strengthening long-term client relationships within the enterprise customer base. This role supports the development and execution of account strategies, sets clear performance expectations, and ensures alignment with broader business goals. The Senior Manager partners with client stakeholders to manage key relationships, support contract discussions, and deliver solutions that balance growth and profitability. In addition, this role uses data and reporting tools to track results, forecast trends, and provide actionable insights that guide decision-making. The Leader contributes to the design of sales approaches that improve account performance and customer value, while ensuring consistency in execution across the team. Beyond day-to-day oversight, the role develops team talent, encourages collaboration with internal partners, and promotes process improvements that enhance the customer experience and strengthen the company’s position with its most important accounts.

DUTIES AND RESPONSIBILITIES

• Lead and develop the National Accounts team, including hiring, coaching, and preparing team members for future roles to strengthen capability and support succession planning.
• Support professional development initiatives that guide associates in their career progression, building strong talent across leadership and specialist paths.
• Manage profitable growth within assigned account portfolios, executing strategies to achieve revenue and contribution margin goals while monitoring performance against budgets.
• Translate corporate objectives into actionable account activities, focusing on industry opportunities and coordinating with internal partners to drive sales, margin, and customer outcomes.
• Build and maintain relationships with key client contacts, engaging with managers and directors to support long-term partnerships and account stability.
• Support contract negotiations and renewals by collaborating with senior leaders to optimize terms, pricing, and profitability.
• Monitor account performance using reporting and KPIs, identifying risks and opportunities and recommending adjustments to strengthen results.
• Champion the customer experience by reviewing survey results, NPS, and direct feedback, coordinating with teams to address gaps and improve retention.
• Prepare presentations and reporting that summarize account performance, financial outcomes, and key initiatives for leadership and stakeholders.
• Ensure consistency of account engagement by establishing team call-pattern expectations, monitoring execution, and reinforcing accountability.
• Collaborate with field leadership and corporate teams to secure resources, uphold commitments, and support scalable account service.
• Contribute to enterprise initiatives by sharing account insights and representing National Accounts in cross-functional discussions.
• Manage team budgets and provide accurate sales and expense reporting to leadership.
• Promote a collaborative, high-performance culture that aligns with company values and supports ongoing team development.
• Address underperformance through structured coaching, feedback, and corrective action when needed.

QUALIFICATIONS

What You Need:

• Bachelor’s degree in Business, Finance, or related field preferred.
• 7–10 years of experience in sales or account management, with demonstrated success managing large customer portfolios and supporting national account agreements.
• Minimum 5+ years in leadership roles, managing account teams or cross-functional projects, with proven ability to coach, develop, and grow high-performing talent.
• Strong record of achieving sales and profitability goals through effective account strategies, customer engagement, and value-based selling.
• Skilled at adapting to changing business needs while keeping teams aligned and focused on delivering consistent results.
• Excellent written, verbal, and presentation skills with the ability to engage and influence stakeholders at multiple organizational levels.
• Solid analytical and problem-solving skills, including experience with financial analysis, contract discussions, and building business cases.
• Familiarity with e-business tools and technology-enabled solutions that support account growth.
• Proficiency in CRM platforms (Salesforce or equivalent), Excel, and reporting tools; strong working knowledge of Microsoft Office Suite.
• Demonstrated success in competitive markets, consistently delivering results and contributing to long-term account growth.

Bonus Points If You Have:

• Industrial or manufacturing segment experience preferred

Other Requirements:

• A valid driver’s license may be required.
• Position requires up to 50% travel
• Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods).
• Willingness to comply with customer safety and PPE protocols.
• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)

INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $104160 - $168608 plus commission depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.