MSC CAREER PORTAL

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID : 20296

Employment Type : Full Time

Job Category : Sales

Work Location : Davidson, NC (CSC)

BRIEF POSITION SUMMARY:

The Ecommerce Channel Manager is integral to helping our wholesale division fulfill our goals of growing our e-commerce sales while maintaining and improving the consumer perception of the brands we carry online. This role encompasses functions related to online strategy, governance, and brand management for our wholesale business with e-retailers, offline (bricks) & online (clicks) and omnichannel accounts.

This position is responsible for the delivery and implementation of e-Commerce projects and programs for all channels, including e-Commerce, resellers and Key Accounts. This position includes regular interaction with various stakeholders, the field sales organization, category teams, and the marketing communications team. The role will be directly responsible for go-to-market support, digital merchandising, distribution, and brand/category related projects in online marketplace.

The Ecommerce Channel Manager drives distributor and end user sales by communicating these programs via the field sales organization. The Manager is also responsible for using sales, profit, customer, consumer, and competitor data to make informed decisions regarding tactical execution of channel marketing strategies that align with business objectives.

DUTIES AND RESPONSIBILITIES

GO-TO-MARKET SUPPORT

• Develop strategies to maximize channel opportunities with GTM (go-to-market) strategies, assortment optimization, and ongoing analysis of performance.
• Coordinates the development and distribution of digital merchandising content (product data, copy, images)
• Interacts with our customers (online retailers/wholesalers/digital marketplaces) and account managers across channels to provide feedback on how to improve business performance

• Develops a thorough competitive and situational assessment of the channel to support strategic planning and annual marketing planning
• Creates and drives marketing programs to meet strategic growth objectives and to grow sales among customers (via push programs) and end-users (via pull programs)
• Collaborates with sales team and category team to position products commercially that align with strategic goals
• Works alongside sales, category managers, and marketing communications teams to engineer brand strategies and tactics at the customer level
• Actively seek out and understand distributor and end user VOC through regular contact to successfully establish new promotions and programs to meet end-user needs
• Works closely with product teams to effectively launch new product promotions
• Monitors/tracks and analyzes the effectiveness of programs to support reporting, course corrections, and decision-making

PROJECT & CHANGE MANAGEMENT

• Forms relationships with Sales leaders across the organization to understand how our team can better support the development of healthy online marketplace sales, while growing sales overall for the company
• Acts as a thought leader to support accounts in developing an omni-channel relationship with resellers/consumers
• Develops and delivers training to stakeholders within sales organization on distribution management, go-to-market strategy, digital merchandising support, etc. related to wholesale.
• Assists in preparing material to educate the organization on e-commerce projects and content best
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

QUALIFICATIONS

What You Need:

• Bachelor's degree in business, Communications, Merchandising, Marketing, or relevant experience required.
• Five years of experience working in project management required.
• Ability to build strong relationships, highly customer service oriented, organized, a strong communicator and resourcefulness required.
• Excellent organizational, written and verbal communication, and interpersonal skills required.
• Strong presentation skills required.
• Excellent computer skills (Excel, PowerPoint, Word) required; SAP skills is a plus.
• Strong knowledge of principles and methods for pricing, promoting, and placing products required.
• Data analytic skills (ability to gather, analyze, and interpret data) required.
• Experience conducting and analyzing market research, then turning findings into actionable projects required.
• Experience measuring and tracking success required.
• Knowledge of marketplace management (Amazon, Walmart, eBay etc.) required.

Bonus Points If You Have:

• Experience working industrial distribution market preferred.
• Experience working with sales teams preferred.

Other Requirements:

• A valid driver's license may be required.
• Position requires up to 15% travel

• This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)

• INDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Compensation starting at $72100 - $113300 depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.

You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.