BUILD A BETTER CAREER WITH MSC
Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.
Requisition ID :
18657
Employment Type :
Full Time
Job Category :
Sales
Work Location :
Franksville, WI (OEM BU)
BRIEF SUMMARY:
The DC operations Manager is responsible and held accountable for overseeing all Distribution Center operations with oversight of the DC Leads and Team Members. Primary focus will be on the warehousing operations, the VMI operations within the DCs region, the facility and the VMI fleet compliance and maintenance. This position will also require a comprehensive manufacturing and distribution operations acumen, and the ability to develop, implement and manage the operational and logistical support necessary to achieve customer satisfaction. This position also requires analysis and leadership of all organizational processes related to operations, VMI, sourcing, procurement, and the ability to effectively collaborate with other functional areas to meet or exceed our customers expectations.
Essential Duties and Responsibilities
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Develop, execute, and maintain tools and techniques to evaluate the impact of schedule changes caused by human, equipment, or supply issues.
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Communicate and collaborate with the Director of Operations and the VP of VMI on product and service delivery to VMI customers.
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Manage operations in a 50,000 – 100,000 sq. ft. distribution center with 30 – 50 associates and team leads.
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Work with sales teams and customers to review products and/or operational processes.
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Coordinate and schedule daily workflows, including customer orders, branch transfers, production orders, and secondary processes.
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Lead cross-departmental collaboration on continuous improvement projects, including Lean and Kaizen initiatives.
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Monitor progress of improvement initiatives in AIS and maintain regular communication with project champions and business owners.
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Resolve inventory flow and production control issues to enhance distribution center efficiency.
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Ensure all products (OEM, discrete, and VMI) are delivered on time with a 99.95% on-time delivery rate.
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Maintain inventory accuracy by managing adjustments and ensuring proper distribution controls.
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Measure and report warehouse activity and associate performance using established KPIs and visual performance tools.
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Promote and enforce a safe, clean, and healthy work environment in compliance with regulations and internal policies.
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Ensure smooth and efficient services that meet or exceed customer and supplier expectations.
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Communicate customer issues with the operations team and implement solutions to improve the customer experience.
Additional Responsibilities
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Ensure all vehicle maintenance and DOT compliance are properly recorded and maintained.
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Maintain communication and coordination with vendors and contractors to ensure facility cleanliness and safety.
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Oversee the daily operations of the VMISS Team to deliver exceptional customer service.
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Participate in cross-functional corporate and divisional projects and meetings.
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Foster MSC culture throughout the department and company.
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Collaborate with the Director of Operations on all administrative tasks, including hiring, performance evaluations, performance improvement plans, and terminations.
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Conduct customer visits and support customer engagement initiatives.
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Manage departmental expenses, ensuring adherence to monthly budgets and taking corrective action when needed.
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Support and participate in special projects and perform additional duties as required.
Education and Experience
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Bachelor’s degree in Business or Operations Management or a minimum of five (5) years of warehouse management experience.
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Minimum of ten (10) years of management experience.
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Minimum of seven (7) years of service management or technical experience.
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Proven track record in leading change management initiatives and delivering measurable results.
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DOT physical required.
Skills and Qualifications
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Excellent verbal and written communication skills.
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Strong problem-solving and analytical skills.
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Basic math proficiency.
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Ability to adapt to changes in operations and technology.
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Strong persuasive and negotiation abilities.
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Effective training and coaching skills.
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Project management experience.
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Proficiency in Microsoft Office, including Excel, PowerPoint, and Project.
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Familiarity with ERP systems, preferably Prophet 21.
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Knowledge of part identification and nomenclature.
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Experience in lean management practices.
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Prior supervisory or team leadership experience.
Other Requirements
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Valid driver’s license.
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Ability to travel up to 25%.
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Ability to lift up to 50–60 lbs.
Compensation starting at $65,000 - 80,000 depending on experience.
The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate’s relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.
WHY MSC?
People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
OUR COMMITMENT TO YOU
Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits.
You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.
